Introduction

The ISO 27035 Incident Management Process provides a Systematic Framework for identifying, analysing & responding to Information Security Incidents. It ensures that organisations can detect Threats early, respond effectively & recover quickly from Cyber Disruptions. By adopting this Standard, businesses improve coordination, maintain Compliance & Build resilience against evolving Digital Threats.

Understanding the ISO 27035 Incident Management Process

ISO 27035 is an International Standard that defines a comprehensive Process for managing Security Incidents. The ISO 27035 Incident Management Process helps organisations handle Incidents Systematically, from detection to resolution, ensuring no Critical step is overlooked.

The Core objective is to promote a repeatable, Structured Response that protects Data Integrity & Minimises Business Impact. Whether the Incident involves Phishing, Malware or Insider Threats, this Process ensures every event is assessed, categorised & addressed in a consistent way.

Why the ISO 27035 Incident Management Process Matters?

UnStructured Responses can lead to Confusion, Delays & Data Loss during Security Incidents. The ISO 27035 Incident Management Process eliminates these issues by Standardising How Incidents are reported, analysed & contained. It also improves:

• Response consistency across Teams.
• Clear communication between Technical & Management Staff.
• Faster Recovery from Cyber Events.
• Compliance alignment with Global Standards & Regulations.

This Process provides clarity during High-pressure Situations, ensuring Critical Threats are handled efficiently & transparently.

Key Stages in the ISO 27035 Incident Management Process

The Process typically includes five main stages:

1. Preparation – Establishing Policies, Responsibilities & Training.
2. Detection & Reporting – Identifying abnormal activities & documenting Incidents.
3. Assessment & Classification – Determining Severity, Scope & Business Impact.
4. Response & Recovery – Containing Threats, eradicating Causes & Restoring Systems.
5. Post-Incident Review – Analysing Lessons Learned to prevent future occurrences.

These steps ensure that every Incident, no matter its size, is handled methodically from start to finish.

Common Challenges & How to Overcome Them

Organisations often face challenges such as Poor Communication, inconsistent reporting or lack of Training. To overcome these:

• Define clear Escalation Paths & Responsibilities.
• Conduct regular drills to reinforce Readiness.
• Use Automation for Incident detection & tracking.
• Maintain updated documentation of Procedures & Contact Lists.

Consistency & Preparation are key to ensuring Smooth execution of the ISO 27035 Incident Management Process.

The Role of Automation in Incident Management

Automation Tools like Security Information & Event Management [SIEM] Systems support the ISO 27035 Incident Management Process by providing Real-time Monitoring & Correlation of Threat data. Automated alerts can identify suspicious activity instantly, enabling faster Containment & Response.

This integration not only reduces Human Error but also enhances visibility across Systems, improving Decision-making during Incidents.

Best Practices for a Structured Cyber Response

To implement the ISO 27035 Incident Management Process effectively, organisations should:

• Integrate Incident Management with Risk Management Frameworks.
• Keep detailed Records of all Incidents.
• Train Employees regularly on Identification & Escalation.
• Review the Process annually for Continuous Improvement.

Adopting these Best Practices ensures the Process remains relevant & robust against emerging Threats.

Conclusion

The ISO 27035 Incident Management Process provides a Disciplined & Consistent method for managing Cyber Incidents. It strengthens communication, accelerates Recovery & Helps maintain trust with Stakeholders by ensuring every Incident is handled Professionally & Transparently.

Takeaways

• The ISO 27035 Incident Management Process ensures a Structured approach to handling Cyber Incidents.
• It standardises reporting, Response & Recovery Procedures.
• Automation Tools enhance detection & speed of Response.
• Regular Training & Reviews maintain Process Efficiency & Compliance.

FAQ

References

1. ISO.org – ISO 27035 Overview
2. NIST – CyberSecurity Incident Response Guide
3. ENISA – Incident Management Framework
4. SANS Institute – Incident Handling Best Practices
5. CISA – Cyber Incident Response Process

Need help for Security, Privacy, Governance & VAPT? 

Neumetric provides organisations the necessary help to achieve their CyberSecurity, Compliance, Governance, Privacy, Certifications & Pentesting needs.  

Organisations & Businesses, specifically those which provide SaaS & AI Solutions in the Fintech, BFSI & other regulated sectors, usually need a CyberSecurity Partner for meeting & maintaining the ongoing Security & Privacy needs & requirements of their Enterprise Clients & Privacy conscious Customers. 

SOC 2, ISO 27001, ISO 42001, NIST, HIPAA, HECVAT, EU GDPR are some of the Frameworks that are served by Fusion – a SaaS, multimodular, multitenant, centralised, automated, CyberSecurity & Compliance Management System. 

Neumetric also provides Expert Services for technical Security which covers VAPT for Web Applications, APIs, iOS & Android Mobile Apps, Security Testing for AWS & other Cloud Environments & Cloud Infrastructure & other similar scopes. 

Reach out to us by Email or filling out the Contact Form…